Privacy Policy

Kondo's Koncrete LLC ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit kondoskoncrete.com or contact us, how we use it, and the choices you have.

Information We Collect

When you submit a quote request, call us, or message us through the site, we may collect your name, phone number, email address, project address, and any details you share about your project. We also collect basic technical information automatically (IP address, browser type, pages viewed) through standard web analytics.

We do not collect payment card numbers, Social Security numbers, or health information through this website. Your cookie consent choice is stored in your own browser's local storage, not on our servers.

How We Use Your Information

• To respond to estimate requests and schedule consultations.
• To provide, invoice, and follow up on concrete services we perform for you.
• To improve our website and customer service.
• To comply with legal obligations.

Sharing & Sale of Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We have never done so. We disclose information only to service providers who help us operate the business — a transactional email provider that delivers quote requests to our office, and the managed cloud host that runs this website and its form function — and when required by law.

How Long We Keep It

• Quote request emails: retained in our business email while the inquiry is active and afterward as part of our normal business records.
• Signed contracts and invoices: retained as required for tax and warranty purposes.
• Cookie consent preference: stored in your browser until you clear it.

How It's Protected

Data is encrypted in transit over HTTPS, validated in the browser and again on our server, and escaped before use. Access to our business email is limited to the owners and office staff. See our Security Practices summary for details.

Your Rights & Requests

Under privacy laws including the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request a copy, request corrections, and request deletion. To make a request, call 330-553-8060 or reach us through our Contact page. We respond within 45 days and may need to verify your identity before processing the request.

Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

Contact

Kondo's Koncrete LLC · Northeast Ohio · 330-553-8060